Join our team as

CRM Manager (m/f/d)

You like to take control? Your passion is CRM? Then embark on an exciting journey and design and optimize the Customer Journey with us!
We are looking forward to your application!

We offer you

  • An inspiring (roof terrace!) and innovative working environment, including our Office Dogs

  • Quick and clear decision-making processes and close cooperation with all stakeholders
A learning organization and a unique culture and cooperation

  • The opportunity to create a leading solution landscape that leads small and medium-sized restaurateurs to success.
  • Free drinks, very good coffee and a chef who cooks fresh for us every day.

  • Company Breakfast every Wednesday: During breakfast you can exchange ideas with other departments and colleagues

Your tasks

  • You will help to unify, extend and optimize our automated communication with our customers (from the first contact to the recovery e-mail), for example through A/B tests and automatic e-mails.
  • You are responsible for measuring and optimizing e-mail, SMS and WhatsApp communication.
  • You work across departments and are therefore the link between all departments for automated communication.
  • You keep track of the entire customer journey and identify potentials for optimizing conversion rates and upselling.

Your skills

  • You have at least 2 years of relevant work experience with a background in email marketing, marketing automation or CRM.
  • Basic knowledge of HTML and CSS is an advantage
  • You've already used CRM or email tools such as Salesforce, Pardot, Campaign Monitor, NetSuite, HubSpot
  • You have a good knowledge of spoken and written English
  • Knowledge of German is a plus