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Scope

orderbird GmbH ("orderbird" or "the manufacturer") provides the customer with the services described below within the existing technical and operational possibilities, in so far as they have been agreed with the customer. orderbird's General Terms and Conditions apply to the agreed services.

This service description is limited to the state of the service at the time of publication and does not have the character of an assurance or a guarantee.

Contents

1. orderbird POS (orderbird PRO)
1.1 S, M & L licenses
1.2 XS license
2. MY orderbird
3. Services
4. Hardware
5. Add-on: card payment on the smartphone
6. Add-on: reporting your POS to the tax office
7. Add-on: Kitchen Display

orderbird POS (orderbird PRO)

1.1 Description

orderbird POS is a hospitality POS application that can be obtained as an iOS app from the Apple App Store. It is operated by the respective user through the interface of Apple Inc.'s mobile devices. The software is intended for use in hospitality businesses by management and staff. Depending on the system language of the device, orderbird POS is displayed in German, French or English. The currency used in the business can be selected once at app start in accordance with ISO 4217. Data is exchanged between the Apple device and orderbird POS via secure 256-bit SSL/TLS encryption.

The software is developed further continuously by orderbird at its own discretion in order to offer orderbird customers the greatest possible benefit. This service description is therefore limited to the state of the software at the time of publication. This service description does not have the character of an assurance or a guarantee.

1.2 Functionalities

The orderbird POS application offers the user the following functions:

1.2.1 S, M & L licenses

1.2.1.1 Access and configuration

  • Setting up access restrictions for different users (for example administrator, head waiter, waiter) with different settings and options

  • Individual configuration of products (drinks and food), PLU codes, tables, prices, favorites, ordering processes and payment methods

  • Opening and closing shifts

1.2.1.2 Taking and managing orders with table selection

  • Creating configurable table plans

  • Defining tables and parties

  • Issuing entertainment receipts

  • Course control to coordinate the sequence of the menu between the kitchen and the service staff

  • Sending different items to different printers (for example the kitchen, the grill station, the counter)

  • Stating the number of guests per table

  • Moving orders to other tables when guests change seats

1.2.1.3 Billing and payment

  • Billing separately by guest, by party or per table, and paying with cash, a Girocard or credit card, or a gift card

  • Part payment: mixing different payment methods

  • A change calculator

  • Cancellations

1.2.1.4 Reports and data

  • Generating revenue reports within the app with access restrictions

  • Synchronizing the master data via the swarm function with TabSync across up to nine devices (more on request)

  • Synchronizing the revenue data to MY orderbird via the internet

  • Device reports, X reports, Z reports

  • Tax office compliant Z reports that meet the retention requirements of the tax office

  • Calling up the transaction data under "Journals" in the app

  • Interfaces to predefined complementary digital applications

1.2.2 XS licenses

1.2.2.1 Access and configuration

  • Setting up access restrictions for different users (for example administrator, head waiter, waiter) with different settings and options

  • Individual configuration of products (drinks and food), PLU codes, tables, prices, favorites, ordering processes and payment methods

  • Opening and closing shifts

1.2.2.2 Taking and managing orders with table selection

  • Renaming existing tables (a maximum of 10)

  • Issuing entertainment receipts

  • Sending different items to different printers (for example the kitchen, the grill station, the counter)

1.2.2.3 Billing and payment

  • Billing per order with cash, a Girocard or credit card, a gift card or an invoice

  • Part payment: mixing different payment methods

  • A change calculator

  • Cancellations

1.2.2.4 Reports and data

  • Generating revenue reports within the app with access restrictions

  • Synchronizing the master data with the backend

  • Synchronizing the revenue data to MY orderbird via the internet

  • Device reports, X reports, Z reports

  • Tax office compliant Z reports that meet the retention requirements of the tax office

  • Calling up the transaction data under "Journals" in the app

  • Interfaces to predefined complementary digital applications

1.3 Services

  • An initial download function using the Apple App Store

  • An automatic update function using the Apple App Store

  • The option of restoring the initial system status as at the time of delivery

  • Automatic data backup in accordance with the archiving obligation under tax and commercial law

1.4 Requirements on the customer side

1.4.1 The following Apple devices can be used as hardware for orderbird POS: iPad, iPod or iPhone. The compatible Apple device model recommended for the app may change as new models are released.

1.4.2 orderbird POS supports the current Apple iOS operating system. The customer has to update their iOS software (https://support.apple.com/en-eu...) in order to use the current version of the orderbird app. The version preceding the latest app version of orderbird POS is compatible with the last main iOS version in each case. The manufacturer reserves the right to make the use of orderbird and MY orderbird dependent on the installation of updated versions of the access software.

1.4.3 Further developments of orderbird POS are made available in the course of updates, which the customer has to install in order to keep the app at the highest possible version level within the iOS versions named.

1.4.4 In order to use the described functions of orderbird POS, an internet connection is required, which has to be provided by the customer.

1.4.5 Full use of the functions named also requires at least one system-compatible printer, a router and a cash drawer, which can be purchased from orderbird. More on the hardware to be used under point 4 of this service description

1.5 Fees

The fees for using orderbird POS are to be requested by email at [email protected] or by phone on 030 208 983 098 . They depend on the number of device licenses booked in combination with the service flat rate and on optional additional services.

MY orderbird

2.1 Description

MY orderbird serves as an online platform for orderbird POS for use in hospitality businesses, to enable centralized data analysis, data backup and data management, operated via secure servers in Germany and made available over the internet as software as a service ("SaaS"). The available functions can be called up via the individual MY orderbird account and depend on the device license and service flat rate chosen. The full range of MY orderbird functions necessarily depends on the connection to orderbird POS (available in the Apple App Store).

Depending on the system language of the device used, MY orderbird is displayed in German, French or English. Data is exchanged between the device used and MY orderbird via secure 256-bit SSL/TLS encryption.

The SaaS services are developed further continuously by orderbird at its own discretion in order to offer customers the greatest possible benefit. This service description is therefore limited to the state of the service at the time of publication. It does not have the character of an assurance or a guarantee.

2.2 Functionalities

MY orderbird can be used by a hospitality business and provides those responsible with the following management and booking modules for using the operational data collected by means of orderbird POS:

2.2.1 Invoice archive:

Invoices from orderbird POS are stored in MY orderbird and can be called up as a PDF, downloaded or sent by email via the online platform.

2.2.2 Storage of revenue-relevant data (transaction data):

After an online connection, the devices transmit data and key figures about the hospitality business to MY orderbird, where they are stored in compliance with the GoBD and IDEA. After automatic data backup, MY orderbird offers the option of creating reports for a particular period if required.

2.2.3 Storage of non-revenue-relevant data (master data):

The configured master data is stored in MY orderbird and can be called up via the platform.

2.2.4 Consolidation and presentation of reports:

The various POS reports (daily report, monthly report, shift report) and key figures are made available by MY orderbird in the form of individual graphical analyses and a reporting system.

2.2.5 Data export GOBD and DATEV:

GoBD- and IDEA-compliant reports can be sent directly from the system to the POS auditor (by email). DATEV-compatible data exports are also available for download.

2.2.6 Configuration:

A user profile with access details is created via MY orderbird and can be configured via the platform.

2.2.7 Swarm function:

Up to nine devices – possibly more on individual request – forming a swarm can be connected to the MY orderbird account. A swarm is a synchronization function across several devices in one hospitality business.

2.2.8 Open bookings:

MY orderbird makes it possible to display open tables and bookings for the current shift.

2.3 Services

2.3.1 General services

  • Automatic data backup in accordance with the archiving obligation under tax and commercial law

  • System availability of 99.5%

  • Access to the invoice archive, revenue-relevant data, GOBD and DATEV data export and configuration of the user and access details in MY orderbird by booking the service flat rate

2.3.2 Backup of data holdings

As long as a connection to MY orderbird exists, a continuous backup is carried out on the server side. The backup secures both the revenue-relevant data (transaction data) and the non-revenue-relevant data (master data) on the server in Germany. Data relevant under financial law is retained for 10 years. The Z reports are to be printed out monthly and archived reliably.

2.3.3 Booking a license

The MY orderbird functions are activated by purchasing a device license and a service flat rate. Device and service licenses can be booked by phone or email. The number of device licenses required depends on the maximum number of devices working in one shift at the same time. A device license can only be purchased in combination with a service flat rate that runs for at least as long as the device license.

2.4 Requirements on the customer side

2.4.1 Users of the orderbird POS system are obliged to print out the Z reports monthly and archive them reliably.

2.4.2 As hardware, a computer or a mobile device with which the internet can be accessed is required in order to use MY orderbird.

2.4.3 MY orderbird is accessed via an internet connection to be provided by the customer.

2.4.4 The MY orderbird platform can be called up with the following internet browsers: Apple Safari, Google Chrome, Internet Explorer, Mozilla Firefox.

2.5 Fees

Using the full range of MY orderbird functionalities requires the purchase of the device license and the service flat rate for orderbird POS. The service flat rate ensures the continuous storage of POS data, reports and configurations in MY orderbird. The fees are to be requested by email at [email protected] or by phone on 030 208 983 098 .

Services

3.1 Description

orderbird Support is a service available to orderbird customers who have purchased a service flat rate and at least one device license. The service supports you with questions and problems around setting up and using orderbird POS, MY orderbird and hardware purchased from orderbird. The customer can also make use of further additional services for a fee. The maintenance period applies for the duration of the service flat rate.

3.2 Functionalities

The following maintenance functions are offered for ideal use of orderbird.

Configuration and training for commissioning MY orderbird, orderbird POS and hardware purchased from orderbird;

  • Delivery of software updates;

  • Telephone support in connection with orderbird POS:

  • A hotline continuously between 9:00 and 18:00 (CET) from Monday to Friday, excluding the public holidays of the State of Berlin;

  • A 24/7 emergency hotline;

  • Support requests electronically over the internet;

  • Assistance and coordination of the contractual process with ConCardis;

  • Correction of errors in reports, in so far as one of the functions named by orderbird caused them.

3.3 Services

The services of the support offering depend on the type and scope of the service flat rate. The customer service response time depends on business hours, availability and categorization. The services in connection with the functionalities named above are defined more precisely below.

3.3.1 As an additional service covered by the remuneration, the manufacturer orderbird offers both a one-off setup support and ongoing support in accordance with the conditions below. After the contract is concluded, the setup support covers the one-off configuration required to operate the MY orderbird system in combination with the orderbird POS client software, by remote maintenance or by preconfiguration and return shipment. The choice of the appropriate form of setup support in each case rests solely with the manufacturer. Where required, the customer makes sure that internet access for setting up remote access and a Wi-Fi-capable computer are available.

3.3.2 The following definitions apply with regard to ongoing support:

  • "Support contact person" means up to three employees to be named by the customer, who alone are authorized to report incidents to the manufacturer;

  • "Incident" means a malfunction of the SaaS solution MY orderbird described in point 2 of this contract, together with the hardware and software required to use it, in particular the orderbird POS application;

  • "Response times" means the period between the manufacturer receiving notification of an incident and the first response to the customer by callback or email, or also the start of work to remedy the fault;

  • "Business hours" means the customary business hours, covering at a minimum core hours from 09:00 to 18:00 from Monday to Friday; public holidays in the State of Berlin are excluded.

  • "Working days" means the days Monday to Friday; public holidays in the State of Berlin are excluded.

3.3.3 Incidents are categorized as follows:

  • A category 1 incident means that the SaaS solution described in clause 1 has come to a standstill in live operation and, as a result of a serious malfunction, is unable to process data;

  • Category 2 incident means a problem with the SaaS solution that results in a serious interruption of essential functions and cannot be remedied temporarily, for example by a workaround;

  • A category 3 incident means a problem that is not critical to the basic function of the software, where the customer is still able to log in to the system and/or a workaround is possible;

  • A category 4 incident means enquiries about operating the software.

3.3.4 The manufacturer provides support services during business hours with the following response times, starting when the support request is received:

  • A category 1 support request: no more than two hours;

  • A category 2 support request: no more than four hours;

  • A category 3 support request: no more than ten hours;

  • A category 4 support request: by the end of the next working day, that is Monday to Friday.

3.3.5 The manufacturer provides support services outside business hours with the following response times, whereby telephone enquiries are handled with priority:

  • A category 1 support request: no more than six hours;

  • A category 2 support request: no more than ten hours;

  • Category 3 and 4 support requests: by the end of the next working day, that is Monday to Friday.

3.3.6 The response may consist of a message from the technical staff, but also of remedying the fault. The report has to be made exclusively by a support contact person to the telephone number 030 208 983 098 or to the email address [email protected].

3.4 Requirements on the customer side

  • Being an orderbird customer by purchasing at least one device license

  • An account with MY orderbird and the obligatory service flat rate

  • Internet access for setting up remote access, and a Wi-Fi-capable computer, are necessary for initial commissioning

  • An obligation to check the menu for completeness and accuracy after it has been edited by orderbird Support

3.5 Fees

Use of the support service is conditional on purchasing the device license and the service flat rate. The support offering depends on the scope of the service flat rate. The rates can be requested at any time by phone on 030 208 983 099 or by email at [email protected] .

Hardware

4.1 Description

Using orderbird requires certain hardware devices to be installed. The hardware is particularly suited to the orderbird POS software and specifically preconfigured. The number of devices required depends on the hospitality business. The following hardware is required to use the POS system and can currently be purchased from orderbird GmbH: printer, cash drawer, router, stand, card reader, buzzer, receipt rolls, Apple hardware.

Detailed list:

Printer

  • Epson TM T20 II printer

  • Epson TM M30

Cash drawer

  • Metapace-K2 cash drawer

  • Touch cash drawer KA-330 Push

Tablet stand

  • Windfall iPad stand (Mini, Pro 12.9, 2017/Air)

  • orderbird iPad stand (all models)

  • orderbird iPad stand, flat (all models)

  • UpStand iPad stand (universal)

Card reader stand

  • Windfall card reader mount (for the Miura M10)

Router

  • Base router (TP-Link Archer C7/ TP-Link N600)

  • Cable repeater (TP-Link Archer C7/ TP-Link N600)

  • Wireless repeater (TP-Link Archer C7/ TP-Link N600)

Card reader

  • Miura M10 card reader

Accessories

  • Receipt rolls 56 g/m2 (30 pcs.)

  • Receipt rolls 80 g/m2 (50 pcs.)

  • Epson buzzer (signal device)

Apple hardware

  • iPad 2017 32 GB Wifi space grey

  • iPad Mini 128 GB Wifi space grey

  • iPad Pro 12.9 64 GB Wifi space grey

  • iPod Touch 6th gen. 16 GB space grey

4.2 Functionalities

The hardware completes the range of functions of orderbird POS and the MY orderbird platform. The following functions are possible with the hardware listed:

  • Printing invoice and production receipts for the kitchen or the bar, for example

  • Integrated Card Payment

  • Automatic opening of the cash drawer during the payment process

  • A secure mount for the iPad

  • A secure mount for the card reader

4.3 Services

  • basic support for all hardware purchased from orderbird

  • Advice and assistance with installation and commissioning

  • Preconfiguration of the routers

  • Preconfiguration of the printers

4.4 Requirements on the customer side

  • A power connection and a network connection to an orderbird router or an ISP router are required to commission the printer;

  • So that the cash drawer opens automatically, it has to be connected to the printer;

  • A base router requires a power connection and a connection to the internet – ideally via an ISP router – in order to work;

  • The base router is required in order to activate a router extension;

  • The card reader is integrated using a Bluetooth connection to the iPad/iPod/iPhone;

  • The Apple hardware requires an internet connection and a power connection to charge the battery.

4.5 Fees

The prices for the individual hardware devices are to be requested by phone on 030 208 983 098 or by email at [email protected] .

Add-on: card payment on the smartphone

5.1 Description

With card payment on the smartphone you accept contactless payments easily and securely, directly on your iPhone. That makes your orderbird PRO POS system even more efficient! This function uses Apple's Tap to Pay on iPhone technology.

5.2 What the software license contains

  • You can use card payment on the smartphone

  • Accept physical cards (including PIN entry where required) and digital wallets

5.3 Functionalities at a glance

  • Accept Apple Pay and contactless cards

  • Give your guests a fast, convenient payment experience – directly on your own iPhone.

  • Secure and compliant with data protection law

  • All payments are encrypted. No sensitive data is stored or passed on.

  • Ideal for mobile and flexible hospitality teams

  • Activate as many iPhones as you like, perfect for service staff indoors and outdoors.

  • Ready to go in a few minutes

  • Modernize your payment system simply and professionally, with no technical knowledge.

  • Everything in one device

  • Display your menu, manage tables and accept payments – directly on your iPhone.

  • No additional hardware needed: accept contactless payments directly on your iPhone

  • Compatible with Apple Pay and contactless cards: give your customers a fast, convenient payment experience

  • Completely secure and compliant with data protection law: all payments are encrypted, no data is stored or passed on.

  • Ideal for mobile or flexible businesses - activate as many iPhones as you like and get going

  • Ready to use in a few minutes. Modernize your payment system and present yourself even more professionally.

  • Everything on one device: your menu, table management and mobile payment - directly on your iPhone

5.4 Requirements

  • An iPhone XS or newer

  • iOS 16.5 or higher

  • An Apple ID

  • Face ID or a passcode has to be activated

  • An active internet connection

  • A concluded contract and completed Pay onboarding with NEXI

  • Country restriction: Germany only for now

5.5 Term & fees

Using card payment on the smartphone requires a valid card payment on the smartphone license per device. These licenses can be booked directly through the self-service checkout in the orderbird PRO app.

The number of card payment on the smartphone licenses required corresponds to the number of devices that are to be used for card payment on the smartphone. Each license is tied to a specific device and has a minimum contract term of 12 months.

If devices have to be swapped or licenses adjusted, our support team will help.

Add-on: reporting your POS to the tax office

6.1 Description

The additional service of reporting your POS to the tax office under § 146a(4) of the German Fiscal Code (AO) provides the customer with technical support for the legally required report of the electronic POS system in use to the competent tax authority. orderbird acts here exclusively as a technical transmitter and provides, via the MY orderbird platform, the function of transmitting the data required for the POS report electronically to the tax authorities.

6.2 Functionalities

  • Entry and recording by the customer, in MY orderbird, of the data required for the POS report

  • A formal check that the entries are complete (mandatory fields, technical format requirements)

  • Technical transmission of the report to the tax authorities via the interfaces provided

  • Provision of a dispatch confirmation of the transmission status in MY orderbird

  • The option of reporting again in the event of changes (for example if a device is replaced)

6.3 Services

  • Provision of a technical interface for transmitting the report data to the tax authorities

  • Documentation of the dispatch status within MY orderbird

  • Support with technical problems within the service flat rate agreed in each case

  • Forwarding of responses or rejections from the tax authorities, in so far as these are transmitted to orderbird technically

6.4 Requirements on the customer side

  • An active MY orderbird account with access to the "POS report" function

  • Independent and correct entry of the required details by the customer (for example tax number, business address, legal form)

  • A working internet connection for transmitting the data

6.5 Fees

The additional service of reporting your POS is subject to a fee and is charged per report transmitted. The fees applicable in each case can be requested by phone on 030 208 983 098 or by email at [email protected] .

6.6 Legal notice

The additional service "POS report" constitutes exclusively a technical transmission service. orderbird owes only the transmission of the data provided by the customer to the tax authorities in the format provided for by orderbird. orderbird does not carry out any legal review, review of content or plausibility check of the transmitted data.

The customer is solely responsible for the accuracy, completeness and timely provision of the data to be transmitted, and for compliance with the legal requirements under § 146a AO, in particular with regard to carrying out the POS report on time and correctly.

orderbird does not provide tax or legal advice and accepts no liability for the legal effectiveness, acceptance or processing of the transmitted data by the competent authorities.

Add-on: Kitchen Display

7.1 Description

orderbird Kitchen Display is a paid add-on module for the orderbird POS software (orderbird PRO) that replaces or supplements printing kitchen receipts on paper with the digital display of orders on one or more screens in the preparation area. Orders recorded via orderbird POS are shown on the Kitchen Display as tickets and can be viewed, prioritized and marked as done by the kitchen staff. It is operated through the interface of the respective display device. The Kitchen Display is available exclusively to customers with an active orderbird PRO subscription; it is not offered for orderbird MINI. The orders displayed are processed locally on the respective display device.

The software is developed further continuously by orderbird at its own discretion in order to offer orderbird customers the greatest possible benefit. This service description is therefore limited to the focus at the time of publication and creates no entitlement to individual functions or a guarantee.

7.2 Functionalities

The Kitchen Display offers the user the following functions:

7.2.1 Display and routing

  • Display of incoming orders as tickets with the same content that would otherwise be printed on the kitchen receipt (items, modifiers and variants as well as notes/order notes)

  • Distribution of orders and items across several screens (stations) on the basis of the existing product group assignment, analogous to the existing printer routing

  • Display of the preparation time elapsed per ticket

7.2.2 Processing

  • Marking tickets or individual items as done, for example by tapping the ticket header or ticking off individual entries

  • Recalling tickets or individual items that have already been completed

  • Control of courses within a ticket (course control)

7.2.3 Output

  • Optional automatic printing of a handover receipt (with the table number, for example) when a ticket is completed; activated by default and can be deactivated

  • Automatic printing of the order on a configured kitchen printer if the Kitchen Display is unavailable (printer fallback)

7.3 Services

  • An initial download function and an automatic update function via the respective app store

  • Provision of further developments in the course of updates

7.4 Requirements on the customer side

7.4.1 Using the Kitchen Display requires an active orderbird PRO subscription and a suitable display device. The Kitchen Display can be operated on kitchen hardware offered by orderbird or on devices provided by the customer.

7.4.2 The following minimum requirements apply to devices provided by the customer: operating system iOS 16 or Android 13 (or higher in each case), a screen size of at least 10.1 inches at a resolution of at least 960 x 600 pixels, operation in landscape format and a Wi-Fi connection.

7.4.3 The hardware required for operation is not part of the add-on module and is purchased separately. More on the hardware to be used under point Services of this service description.

7.4.4 In order to use the described functions, an internet or network connection is required, which has to be provided by the customer.

7.5 Fees

The fees for using the Kitchen Display are to be requested by email at [email protected] or by phone on 030 208 983 098. The Kitchen Display is billed monthly per active screen; the charge is in addition to the respective package price and is not included in the PRO packages.

Last updated: July 2026