Scope of application

orderbird GmbH ("orderbird" or "Manufacturer") provides the following services to the customer within the scope of the existing technical and operational possibilities, insofar as these are agreed with the customer. The General Terms and Conditions of orderbird apply to the agreed services.

The present service description is limited to the service status at the time of publication and does not have the character of an assurance or guarantee.

Contents

1. orderbird POS (orderbird PRO)

1.1 S, M & L Lizenzen

1.2 XS Lizenz

2. orderbird MY

3. services

4. hardware

5. additional card payment on smartphone

6. additional service: POS system registration with the tax office

orderbird POS (orderbird PRO)

1.1 Description

orderbird POS is a gastronomic POS application that can be obtained as an iOS app via the Apple Appstore. It is operated by the respective user via the interface of the mobile devices from the manufacturer Apple Inc. The software is intended for use in catering establishments by management and staff. The orderbird POS is displayed in German, French or English, depending on the system language of the device. The currency used in the business can be selected once at the start of the app in accordance with ISO 4217. Data exchange between the Apple device and the orderbird POS takes place via secure 256-bit SSL/TLS encryption.

The software is continuously developed by orderbird at its own discretion in order to offer orderbird customers the greatest possible benefit. This service description is therefore limited to the software version at the time of publication. The present service description does not have the character of an assurance or guarantee.

1.2 Functionalities

The orderbird POS application offers the user the following functions:

1.2.1 S, M & L Licensen

1.2.1.1 Access and configuration

1.2.1.2 Taking and managing orders with table selection

1.2.1.3 Billing and payment

1.2.1.4 Reports and data

1.2.2 XS Licenses

1.2.2.1 Access and configuration

1.2.2.2 Taking and managing orders with table selection

1.2.2.3 Billing and payment

1.2.2.4 Reports and data

1.3 Services

1.4 Customer requirements

1.4.1 The following Apple devices can be used as hardware for the use of orderbird POS: iPad, iPod or iPhone. The compatible model of the Apple device recommended for the app may change with the release of new models.

1.4.2 orderbird POS supports the current Apple iOS operating system. The customer must update his iOS software (https://support.apple.com/en-us/118575...) in order to be able to use the latest version of the orderbird app. The previous version of the latest orderbird POS app version is always compatible with the latest iOS main version. The manufacturer reserves the right to make the use of orderbird and MY orderbird dependent on the installation of updated versions of the access software.

1.4.3 The further developments of orderbird POS are made available in the course of updates or upgrades, which are to be installed by the Customer in order to keep the app at the highest possible version level within the scope of the aforementioned iOS versions.

1.4.4 In order to be able to use the described functions of orderbird POS, an Internet connection is required, which must be provided separately.

1.4.5 Full use of the aforementioned functions also requires at least one system-compatible printer, router and cash drawer, which can be purchased from orderbird. More on the hardware to be used under point 4 of the service description

1.5 Fees

The fees for using orderbird POS can be requested by e-mail at [email protected] or by telephone on +49 (0)30 208 983 098. They depend on the number of device licenses booked in conjunction with the service flat rate and optional additional services.

MY orderbird

2.1 Description

MY orderbird serves as the online platform for the orderbird POS system, designed for use in restaurants and other food service establishments to enable centralized data analysis, data backup, and data management. It is operated via secure servers in Germany and provided as Software as a Service (“SaaS”) over the Internet. The available features can be accessed through the user’s individual MY orderbird account and depend on the selected device license and service plan. The full range of MY orderbird features is strictly dependent on a connection to orderbird POS (available in the Apple App Store).

MY orderbird is displayed in German, French, or English, depending on the system language of the device being used. Data exchange between the device and MY orderbird takes place via secure 256-bit SSL/TLS encryption.

orderbird continuously develops the SaaS services at its own discretion to offer customers the greatest possible benefit. Therefore, this service description is limited to the service status at the time of publication. It does not constitute a warranty or guarantee.

2.2 Functionalities

MY orderbird can be used by a hospitality business and provides managers with the following administrative and accounting modules for analyzing the operational data collected via the orderbird POS:

2.2.1 Invoice Archive:

Invoices from the orderbird POS are stored in MY orderbird and can be viewed, downloaded, or emailed via the online platform.

2.2.2 Storage of revenue-related data (transaction data):

Once connected online, the devices transmit data and key metrics about the hospitality business to MY orderbird, where they are stored in compliance with GoBD and IDEA. After automatic data backup, MY orderbird offers the option to generate reports for a specific time period as needed.

2.2.3 Storage of non-revenue-related data (master data):

The configured master data is stored in MY ordenbird and can be accessed via the platform.

2.2.4 Consolidation and presentation of reports:

MY orderbird provides various POS reports (daily reports, monthly reports, shift reports) and key performance indicators in the form of customized graphical analyses and a reporting system.

2.2.5 GoBD and DATEV Data Export:

Reports compliant with GoBD and IDEA can be sent directly from the system to the cash auditor (via email). DATEV-compatible data exports are also available for download.

2.2.6 Configuration:

MY orderbird creates a user profile with login credentials, which can be configured via the platform.

2.2.7 Swarm function:

Up to nine devices—or more upon individual request—that make up a “swarm” can be linked to a MY orderbird account. A swarm is a synchronization feature for multiple devices used by a hospitality business.

2.2.8 Open bookings:

MY orderbird allows you to view available tables and reservations for the current shift.

2.3 Services

2.3.1 General Services

2.3.2 Backing up data

As long as there is a connection to MY orderbird, a continuous backup is performed on the server. The backup saves both revenue-related data (transaction data) and non-revenue-related data (master data) on the server in Germany. Data relevant for tax purposes is retained for 10 years. The Z-reports must be printed monthly and archived securely.

2.3.3 License booking

To activate the features of MY orderbird, you must purchase both a device license and a service plan. Device and service licenses can be purchased by phone or email. The number of device licenses required depends on the maximum number of devices operating simultaneously during a shift. A device license can only be purchased in conjunction with a service plan that has a duration of at least the same length as the device license.

2.4 Customer requirements

2.4.1 Users of the orderbird POS system are obliged to print the Z-reports on a monthly basis and to archive them reliably.

2.4.2 The hardware required for the use of MY orderbird is a computer or a mobile device with which the Internet can be accessed.

2.4.3 MY orderbird is accessed via an Internet connection to be provided.

2.4.4 The MY orderbird platform can be accessed with the following Internet browsers: Apple Safari, Google Chrome, Internet Explorer, Mozilla Firefox.

2.5 Fees

The full use of the functionalities of MY orderbird requires the purchase of the orderbird POS device license and service fee. The service fee ensures the continuous storage of POS data, reports and configurations in MY orderbird. The fees can be requested by e-mail via [email protected] or by telephone on +49 (0)30 208 983 098.

Services

3.1 Description

orderbird Support is a service offer available to orderbird customers who have purchased a service package as well as at least one device license. The service provides support for questions and problems relating to the commissioning and use of orderbird POS, MY orderbird and the hardware purchased from orderbird. In addition, the customer has the option of making use of further additional services for a fee. The maintenance period applies for the duration of the service flat rate.

3.2 Functionalities

The following maintenance functionalities are offered for the ideal use of orderbird.

3.3 Services

The support services depend on the type and scope of the service package. The response time of the customer service depends on the business hours, availability and categorization. The services in connection with the above-mentioned functionalities are defined in more detail below.

3.3.1 As an additional service included in the remuneration, the Manufacturer orderbird offers both a one-off set-up support as well as ongoing support in accordance with the following conditions. After conclusion of the contract, the set-up support includes the one-off configuration of the software required to operate the MY orderbird system in conjunction with the orderbird POS client software by means of remote maintenance or pre-configuration and return. The choice of the appropriate form of set-up support in individual cases is the sole responsibility of the manufacturer. If required, the customer shall ensure that Internet access for setting up remote access and a WLAN-capable computer are available.

3.3.2 The following definitions apply with regard to ongoing support:

3.3.3 Incidents are categorized as follows:

3.3.4 The Manufacturer shall provide support services during business hours with the following response times, starting with the receipt of the support request:

3.3.5 The Manufacturer shall provide support services outside business hours with the following response times, whereby telephone inquiries shall be given priority:

3.3.6 The response may take the form of a message from technical staff or the rectification of the fault. The message must be sent exclusively by a support contact person to the telephone number 030 208 983 098 or to the e-mail address [email protected].

3.4 Customer requirements

3.5 Fees

The use of the support service is subject to the purchase of the device license and service fee. The support offer depends on the scope of the service flat rate. The rates can be requested at any time by telephone on +49 (0)30 208 983 098 or by e-mail at [email protected].

Hardware

4.1 Description

The use of orderbird requires the installation of certain hardware devices. The hardware is particularly suitable for the orderbird POS software and is specifically preconfigured. The number of devices required depends on the catering business. The following hardware is required to use the POS system and can currently be purchased from orderbird GmbH: Printer, cash drawer, router, stand, card reader, buzzer, receipt rolls, Apple hardware.

Detailed list:

Printers

Cash drawer

Tablet stand

Card reader stand

Router

Card reader

Accessories

Apple hardware

4.2 Functionalities

The hardware completes the functional scope of the orderbird POS and the MY orderbird platform. The following functions are possible with the help of the listed hardware:

4.3 Services

4.4 Customer requirements

4.5 Fees

The prices for the individual hardware devices can be requested by telephone on +49 (0)30 208 983 098 or by e-mail at [email protected].

Additional Card Payment on Smartphone

5.1 Description

With card payment on the smartphone, you can accept contactless payments easily, securely, and directly on your iPhone. This makes your orderbird PRO POS system even more efficient! This feature uses Apple's technology Tap to Pay on iPhone.

5.2

Software License Contents

5.3 Features at a glance

5.4 Requirements

5.5 Duration & Fees

Using card payment on the smartphone requires a valid card payment on the smartphone license per device. These licenses can be booked directly via the self-service checkout in the orderbird PRO app.

The number of required licenses corresponds to the number of devices that should be used for card payment on the smartphone. Each license is tied to a specific device and has a minimum contract period of 12 months.

If devices need to be replaced or licenses adjusted, our support team will be happy to help.

Additional Service: POS System Registration with the Tax Office

6.1 Description

The additional service POS System Registration with the Tax Office pursuant to § 146a (4) of the German Fiscal Code (AO) provides technical support to the customer in fulfilling the statutory requirement to register the electronic point-of-sale (POS) system with the competent tax authority. orderbird acts solely as a technical transmitter and provides the functionality via the MY orderbird platform to electronically transfer the required registration data to the tax administration.

6.2 Functionalities

6.3 Services

6.4 Customer Requirements

6.5 Pricing

The additional service POS System Registration is subject to a fee and is charged per submitted registration. The applicable fees can be requested by telephone at +49 (0)30 208 983 098 or by email at [email protected].

6.6 Legal Notice

The additional service “POS Registration” constitutes solely a technical transmission service. orderbird is only obliged to transmit the data provided by the customer to the tax administration in the format specified by orderbird. orderbird does not perform any legal review, substantive check, or plausibility assessment of the transmitted data.The customer is solely responsible for the accuracy, completeness, and timely provision of the data to be transmitted, as well as for compliance with the legal requirements pursuant to § 146a AO, in particular with regard to the timely and correct execution of the POS registration.orderbird does not provide tax or legal advice and assumes no liability for the legal validity, acceptance, or processing of the transmitted data by the competent authorities.

Last update: April 2026