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We are here for you. Personally and at any time.
Whether you are about to decide on your new POS system or need an answer immediately in the middle of service. Good service means having a partner at your side who understands your problems and solves them. Our advice and support team for orderbird PRO is itself made up of experienced hospitality professionals who understand your challenges exactly. That gives you the confidence that your business runs smoothly: from the first consultation to the daily cash-up. So that you can always concentrate on what matters: your guests.
Advice that really understands your hospitality business – By Hospitality Pros. For Hospitality Pros.
You can reach our hospitality experts by phone on +49 (0) 30 208 983 099.
Choosing the right POS system is one of the most important decisions for your business. We do not leave you alone with it. Our experts come from hospitality themselves and will find the POS solution that fits your business perfectly, together with you.
What you can expect from us:
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Personal advice: we listen to you closely and analyze your needs to find the ideal solution for your hospitality business.
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A tailored offer: you get a clear, no-obligation offer that contains only what you really need.
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A live online presentation: in a personal demonstration we show you how orderbird PRO can make your day easier.
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Everything from one source: from the software to the hardware to the service. With us you get a perfectly matched complete package.
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Your start with us: setup & training
A perfect start lays the foundation for success. That is why we do not leave you alone after the purchase either. In a 15-day training phase we get you and your team ready for day-to-day work with orderbird PRO. We make sure you know all the functions that save you time and increase your revenue.
The training covers, among other things:
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Using the POS efficiently every day
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Keeping the digital Cashbook in a tax office compliant way
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Setting up your menu professionally
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All the important MY orderbird functions for running your business
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Tips & tricks for smooth workflows
If you decide on our integrated card payment solution, our specially trained colleagues will support you with the registration.
A personal contact around the clock
When your place is buzzing, the technology has to run too. Our 24/7 emergency support for orderbird PRO by email or phone makes sure you are never left out in the rain when you have questions or problems. Real hospitality professionals help you quickly and easily in an emergency. At weekends and on public holidays too. Because problems do not keep to opening hours.
Help to help yourself: In addition, our comprehensive online manual gives you clear instructions and videos at any time that will help you straight away with most questions.
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Germany's leading iPad POS system for the hospitality industry
Frequently asked questions (FAQ)
What exactly do I learn in the 15-day training?
In this important starting phase we show you everything you need for smooth operation. That includes setting up your system completely, creating your menu, using the tax office compliant Cashbook, evaluating reports in MY orderbird and the daily workflows for your service staff.
What does support at orderbird cost?
Our unbeatable customer service is already included in your monthly license fee. There are no hidden costs with us. We believe that good service is not an extra, but a matter of course.
What qualifications does the orderbird service team have?
Our service staff have years of hospitality experience and understand what matters in your business. Our card payment staff are specially trained.
How does support differ for orderbird PRO and orderbird MINI?
For orderbird PRO we offer you our 24/7 technical emergency support by phone and email. For our entry-level model orderbird MINI our 24/7 technical emergency support is available to you by chat directly on the device. Online manuals are available for both POS solutions too.
Do you help me set it up on site too?
Yes, one of our experts will come to you if you want. With our setup service we set the POS up completely for you, install the hardware and train your team on site, so that everything runs perfectly from day one.
Ready for a service that thinks ahead?
An end to tech stress and endless hold queues. Get a partner at your side who loves hospitality and makes your success a priority. Request your personal, no-obligation consultation now.